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This is a complementary product
to our lead generations and ethnic sales & marketing programmes.
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Telemarketing |
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We provide cost effective solutions to both increase your product awareness and
to maximise the effectiveness of your marketing to customers in other media. |
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By making the effort to have a direct interaction with your customer, whether they
are a business or a domestic consumer, you can provide them with the information
they need to make a decision. We favour non-scripted approaches as they are more
fluid and respectful to your customers. |
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We provide these services across all continents and in a variety of languages. |
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Win-Back programmes |
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We all appreciate that it is much more difficult to acquire a new customers then
to sell an additional product to an existing customer. |
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When faced with a customer who has stopped using your services, or is about to,
the interaction must be handled carefully. After all, this can have a direct impact
on your P & L - it can cost a lot less to resolve the issues being faced by
a consumer than to acquire a new customer. |
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We can handle this interaction, and armed with your pricing policies, we can ensure
the retention cost is as low as possible. |
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Customer Loyalty |
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As part of the process of managing your customers, letting them know that they are
valued is good for their morale and even better for your bottom line. |
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A small gesture, correctly given, keeps a customer happy and loyal. Whatever your
customer rewards programmes, we can help you implement them at a low cost. |
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Telephone Surveys |
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We regularly carry out telephone surveys for our clients. It is a quick, easy and
inexpensive way of interacting with customers and seeking their feedback. |
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Customers are usually very happy to provide both positive and negative comments
as they appreciate the efforts to which their suppliers are going to improve their
product or service offering. |
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Welcome Calls |
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A welcome call to a new customer is a small embellishment to your service offering
but one which has a profound impact on your customer interaction. |
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Knowing that a supplier is interested in your custom means that a customer is more
likely to get in touch at the outset of a problem and have the matter quickly addressed
before it can damage a customer relationship. While a happy customer will not tell
as many people as a disgruntled one, their interaction with other potential customers
is important and should be facilitated whenever possible. |
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Mail Follow-Up |
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The most effective marketing often happens by utilising various media channels.
CNG can follow-up with customers who have just received a postal or electronic communication
from your company. Frequently, while a potential customer may be interested in a
product, they don't take the time to ask questions and enquire further. By calling
the customer directly, these queries can be handled directly leading to a higher
conversion rate and a more effective marketing campaign. |
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For further information about our various Outsourcing Solutions, or how we can provide
a trial of our services, please call us on +44 (0) 1904 692 447. |
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